Product Return Policy
You can return most items for a refund or store credit within 30 days of delivery, To determine if a product sold by Toolmoo has a longer return timeline, locate the product type below. If the product type isn't listed or doesn't state another returns time frame, our standard 30-day return policy applies.
If you have returned an item to Toolmoo by mistake or included something not intended for Toolmoo in a return, Amazon does not store items mistakenly sent to us and instead donates, or recycles them, when appropriate and possible. If you accidentally sent the wrong item to Toolmoo, please contact Customer Service as soon as possible. Toolmoo cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Toolmoo.
There are a few items that can’t be returned as below:
Items you have already assembled
Items marked “Non-Returnable” on the sale page
Open Box Items
Software and Service Contracts
Any outbound shipping charges collected on the order will not be refunded. This includes:
$4.99 shipping charge for orders under $35
Upgraded shipping charges (expedited, express, room of choice, etc.)
Assembly services included with delivery
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
All products can be returned within 30 days from the date of invoice if all of the following requirements are met:
Items returned must first be issued a Return Merchandise Authorization (RMA) number.
RMA numbers are valid for 30 days only.
Returns without RMA number assigned are disposed.
For credit to be issued, all products :
Must be returned in their original packaging and non used.
Must include all manuals, cables, warranty cards, etc.
Must be clean, without scratches and resealed in a factory fresh condition.
MustAll products must be returned double boxed, with no markings or writing on the original box. If a product shows signs that the entire product and packaging was removed from its original box, a refund may be denied resulting in shipment of the product back to the customer. Freight charges are not refundable. Customer is responsible for shipping costs on returned items. If the returned item meets all the above requirements, it will be accepted and a restocking fee will be applied depending on the sale value of the returned items.
Products returned New, Unopened in perfect condition with all packaging and item materials and manuals that can be resold as new are subject to a 20% restock fee + Shipping cost.
Products returned Used, Opened in close to perfect condition or with all packaging and item materials and manuals that can be resold as open box are subject to a 40%-50% restock fee + shipping costs. Products returned Used, Opened in user damaged condition or without all packaging and item materials and manuals that cannot be resold as new or open box are refused and returned to customer. If a customer refuses delivery of returned item, the item is disposed of by the shipping carrier, but the customer is still charged for that item and will not be entitled to a refund.
Original shipping charges and Restock fee will be fully refunded in the event that the return is the result of an error by The Toolmoo or the quality issue. Contact us to confirm the return cost before the return.
A refund may be arranged excluding freight charges, handling cost, and payment cost upon inspection. Proof of purchase from Toolmoo is required for all returns. All products or parts therefrom, may be returned only upon prior authorization from Toolmoo. For all products shipped to Canada, Mexico, non-contiguous states such as Alaska, Hawaii, Guam, and Puerto Rico, return is not allowed. Prior to returning any product, you must speak with a Returns Specialist at Toolmoo to receive a Return Authorization (RA). The customer may contact us via e-mail at afterrsales@Toolmoo.com or call (818)966-1462. Returned merchandise is and must be shipped in original packaging, freight prepaid, unused, and in resalable condition. Returned merchandise is also subject to a 20% restocking fee. Toolmoo inspects all returns and reserves the right to refuse credits on damaged, used, or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. Toolmoo reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 20% restocking fee and credit will be issued toward future purchases only.
Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance, and shipment tracking for returned merchandise. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for the return request. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.
ForItems sold on a “Final Sale” basis include: (i) Custom items; (ii) purchases made under the Custom Product Center on Toolmoo.com; (iii) special-order items(such as matting, slings, cranes, prefab offices, buildings, mezzanines, assembled lockers and regularly stocked items such as generators, pressure washers, water and trash pumps, snow throwers, radio headsets, striping paint, line stripers, floor care machines, vacuums, custom fabric chairs, or forklifts) your order is considered non-cancelable; (iv) emergency response items; (v) items marked in Sourced Product quotations or invoices as “Non-Cancellable” or “Non-Returnable” and (vi) any other items that Toolmoo may designate as a “Final Sale” from time to time. Contact customer service for a complete list of applicable products.
If you confirm the order with sales representative through SHOP MORE, cancellation of the order only can be accepted within 48 hours after your ordering. If you cancel the order after 48 hours of your ordering, you will be charged 30% of the order amount.
If you confirm the order with sales representative through EXCLUSIVE CUSTOMIZATION, cancellation of the order only can be accepted within 48 hours after your ordering. Cancellation and refund of the order is not accepted after 48 hours of your ordering
How to return
If you need to return an item, contact us directly at Customer Care aftersales@Toolmoo.com or drop off or ship the product to the nearest Toolmoo warehouse location. When returning a product, please do the following:
(1)Complete the return process with your order in the order system to get the return RMA code.
(2)Generate the RMA file and stick it on the carton in two faces. Carefully package the item(s) and include the packing slip with reason for return written on the packing slip. If the packing slip is not available, please provide the purchase date, customer name, the original invoice number, the item number for the product and return order code generated in the system.
(3)Indicate whether you would like a replacement product or a credit.
(4)Please prepay shipping – Toolmoo does not accept cash on Delivery (C.O.D).
What are my refund options?
You can receive a refund to Store Credit (never expires!) or to your original payment method, minus return shipping costs as per our return policy.
When returning an item, you have the option to choose your preferred refund method in the Online Returns Center.
After the carrier receives your item, it can take up to two weeks for us to receive and process your return. We typically process returns within 3-5 business days after the carrier delivers the item to our Returns Center. When we complete processing your return, we issue a refund to the selected payment method.
If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! The process is similar to a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending upon your preference.
Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. We will credit your account or the original payment method once we receive the return. Please note, you cannot use your store credit until we have credited your account.
After the return: Follow the same steps as a regular return. Once you receive your refund, use your store credit or credit card to place a new order.
Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.