ABOUT
Shipping Policy
Shipping Fee
We have a shipping quote tool available in the shopping cart. Simply add the product(s) to your cart and enter your shipping address to get your estimate. The shipping fee is based on the size and weight of the packaged product and where it is shipped to. Please note that we do not ship to PO Box. Also, Toolmoo only ships to 48 contiguous states in US. If you need to ship to non-contiguous states or Canada or Mexico, please contact us for a quote. The customer is responsible for all the export procedures and tariff for the order shipped to Canada or Mexico. Import duties, taxes, and charges are not included in the item price or shipping charges. The buyer should be responsible for these charges. Once your payment is completed, please inform us by phone or E-mail. And if any modification is needed before we dispatch your package. The customer will be responsible for all extra fees caused by address alternation if contact is made after the item has been dispatched.
Toolmoo is located in California and charges sales tax on orders shipped to this state. We will not charge sales tax for anywhere outside of the state of California. If your organization qualify for tax exempt status (Ex: Educational, Charitable, etc.), please contact us and provide the official document before placing an order.
Shipping Times
Note: The shipping time is influenced by the COVID-19, cargoes delivered time will put off ! Thanks for your understanding!
1.Orders will be shipped from our warehouses within 2-7 business days after the order has been confirmed and payment has been finalized.
2.Estimated delivery timeframe is between 3-10 business days after shipping from our warehouses.
Toolmoo partners with several carriers such as UPS, CustomCo and XPO for shipping and does our best to provide our customers the best shipping service and options. Carrier used for each shipment varies depending on the order and type of equipment ordered, shipping address, and shipping services required. In addition to have the order shipped to you, you can choose to pick up the order by yourself. Simply select Will Call (Pick up service) option as the shipping method when you check out the order. You will be notified once the order is ready for you to pick up.
Payment Way
We Corporate with credit card company Visa Credit Card and MasterCard and PayPal, and you can use one of the above payment ways. If your card produced the dealing fee, it would not be included in the price.
Order Tracking
Once the order is shipped, you can check the tracking information on the carrier’s website. Sometimes, the tracking information does not show the order is shipped. But as long as the order has the tracking number, you can assume the carrier has the order and it is on the way. And try checking the tracking information 24 hours later for an update.
Each carrier operates differently. But many carriers run shipments to certain locations only on specified days and times. This is common for remote areas. In cases like this, orders may be held at a hub or terminal until there is enough volume to run a route to that location or area.
LTL Order
For LTL orders, you can request a call before delivery or set an appointment. We typically add this free of charge to all orders. However, to ensure this is added, please notate it in your online order or specify it to Toolmoo customer service representative. These appointments are usually set for a 4-hour window from Monday-Friday 8am-5pm.
Please note, make sure to include accurate contact information for your order, especially for LTL shipments. The customer is responsible for any and all fees incurred from deliveries or missed deliveries including, but not limited to, re-delivery fees, storage fees, etc. We will attempt to hold the order at a carrier terminal for up to 3 days before returning the order to Toolmoo. Any fees incurred will be assessed to the customer during re-delivery or the refund process. And please be notified that we cannot ship to a different destination than the one provided when the order is placed to prevent fraud.
Shipment Damage
When the shipment arrives, please check for any damage or missing items right away. If the damage is unacceptable, please refuse the delivery and ask the carrier to send the shipment back. If the damage is acceptable, please notate any problems on the delivery receipt when applicable. And keep a copy of the delivery receipt for your records. If the problem is not notated on the delivery receipt, we cannot guarantee any compensation for damaged or missing items. By signing the delivery receipt, the signer is stating that they have received the shipment in acceptable condition. If you find out there are missing items or the product is damaged after you receive the shipment, you must report damage or missing items to Toolmoo in 5 business days after receiving. In all cases, please take a picture or video showing the damage and send to Toolmoo RMA specialist on line. Once the damage is confirmed, we will send you the replacement. After this 5-day period, Toolmoo will not be responsible for any reported shipping damages or missing items.
The last thing to remember is to keep all the original packing materials and all accessories, components/parts, and documentation in case you need to return the product back to us. It is your responsibility to re-box, re-crate, re-palletize, re-strap, or re-wrap the shipment and get it ready for carrier to pick up.